Using E-Mail and SMTP for Time Warner Road Runner E-Mail Accounts Outside the Road Runner Network
general computer Add commentsRecently, I’ve had to intervene to help some clients access their Time Warner Road Runner email accounts while they are not connected to the Time Warner Road Runner network. While they could use the web mail provided by Time Warner, they were looking for a solution to keep using their Outlook, Outlook Express, Thunderbird, Apple Mail, and iPhone when outside a Road Runner connection. There is a ton of confusing misinformation about this issue on the internet, so here we go…
First of all, Time Warner should change their policy that blocks outgoing mail from authenticated users that are not on Road Runner at the moment. However, at least they have provided access, although it is non-intuitive, by offering alternate settings that you can plug into your e-mail program or iPhone.
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The problem is not incoming e-mail. You can probably already see your incoming e-mail. The problem is outgoing mail through their SMTP outgoing mail service. The solution is to use the following customized settings for outgoing SMTP e-mail:
The outgoing SMTP server setting will be something similar to smtp-server.<your location>.rr.com where <your location> will be something related to your geographic area. Here is an example for central NY:
smtp-server.twcny.rr.com
(Check your incoming (POP) settings to see the geographic portion of the server setting if you are not sure, or contact your local Time Warner Road Runner office.)
The SMTP server requires password authentication, but not SSL.
Unlike the user name for incoming (POP), you will need to use your entire email address (including the @ symbol). In contrast, the incoming (POP) user name setting only requires the first part of your email address.
Your password for SMTP will be the same as your normal e-mail account password.
The port setting for the SMTP server will need to be changed to 587. Even if your e-mail program states that 587 is one of the “default” ports, it works best to choose to specifically designate port 587.
That should fix your outgoing SMTP access issues. You may need to save your settings and restart your email application before it works.
Please note that these settings may or may not cause your outgoing e-mail to stop working while you are actually connected to a Time Warner Road Runner network. Does that make sense? Not really, but that’s their policy.
Some Road Runner users skip all these settings and instead opt for something like a gmail account which they use for SMTP and have their gmail messages forwarded to their Road Runner account. They also set the “reply-to” setting in their e-mail application to be their Road Runner address. That’s another strategy.
Finally, I should say that I do not use a Road Runner e-mail account so I can not vouch for the long term usage of these settings. If your e-mail account is critical to your business, I recommend that you start using a different e-mail account with your own domain name. Otherwise, if you choose to cancel your Road Runner service in the future, it will likely mean that your Road Runner e-mail account will be canceled as well. E-mail addresses that are tied to internet service providers like Road Runner are not very portable.
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October 1st, 2009 at 1:23 pm
finally, been looking for this, now it works thanks
their tech support should know this and let everyone know
October 19th, 2009 at 7:08 am
been looking for this, thanks
November 15th, 2009 at 7:42 pm
thank you. I wondered why my droid outbox was filling up.
December 9th, 2009 at 2:14 pm
I think that smtp-server.twcny.rr.com has changed their settings. Port 587 no longer accepts my e-mail submissions. I have had no problems for several months with port 587, that is, until today.
November 9th, 2010 at 9:09 am
My child was inmate of the month!
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January 11th, 2011 at 8:32 pm
I tried putting in the whole email address as you suggested and it WORKED — sort of. I ran into another Road Running restriction — it complained that my From: address didn’t match my RR address. I don’t have this problem when in network.
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